Job Description

Job Title: MANUFACTURING QUALITY SUPPORT (MQS) - WV

Code: 44-60-00-160-704

Summary/Objective: The Manufacturing Quality Support role requires a self-motivated, organized, and adaptable individual with strong multitasking abilities. This person will collaborate with the relevant production areas (e.g., Stamping, Molding, Plating, HDR, Optics, Automation, Traffic, and Inventory) to prevent quality issues and improve overall quality performance. Additionally, this role will be responsible for monitoring and improving process performance through internal auditing.

Essential Functions/Responsibilities:

Quality Ownership – Take shared responsibility for quality metrics within the assigned production area.
Cross-Functional Collaboration – Work closely with production supervisors, product, tooling, process, and maintenance techs, as well as Customer Quality Engineers (CQEs) to drive quality prevention and improvement initiatives.
Data Analysis & Improvement Planning – Support MQEs in the activities of tracking and monitoring quality metrics, analyzing data trends, and developing action plans for continuous improvement.
Issue Investigation & Resolution – Collaborate with supervisors, engineers, and CQEs to investigate internal and external defects or reported issues, identify root causes, implement corrective actions, and track progress until resolution.
Quality Standards Guidance – Provide guidance to operators and supervisors on maintaining quality standards.
Documentation Updates – Develop, maintain, and/or coordinate the creation of or updates to applicable documentation.
In-Process Audits (IPA), Inspections, and Floor Walks – Conduct in-process audits per standards and requirements. Perform directed in-process inspections on specific orders, part numbers, or processes as determined by the Quality Department. Verify adherence to product specifications, proper procedures, and data collection requirements for new and existing products (e.g., CQA, ASP, and New Products). Also, lead manufacturing floor walks or Gemba walks.
Quality Reporting & Communication – Support MQEs in preparing the End-of-Month (EOM) Quality Update following the standard template. Update weekly quality metrics and share Quality Performance (QPs) updates on the Production Communication Board.
Material Containment & Issue Management – Identify and implement containment measures for affected materials when necessary.
Manufacturing Floor Support – Act as a liaison between Manufacturing and other support groups (Tooling, Engineering, Sales, etc.), as well as different manufacturing areas (Plating, Stamping, Molding, Automation, HDR, etc.).
Training & Corrective Action Monitoring – Assist in training and monitoring production operators on specific quality concerns. Support documentation and verification of corrective actions.
Skills Development – take up new responsibilities assigned by manager
Additional Responsibilities – Occasional off shift coverage (if needed).

The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.

Required Experience:

Strong data analysis skills; must be data-driven in decision-making and evaluation.
Solid understanding of process knowledge relevant to the assigned area.
Excellent problem-solving and investigative skills with a strong attention to detail.
Effective written and verbal communication skills.
Proficient in Microsoft Office applications, including Outlook, Excel, Word, and Access.
Collaborative team player; able to work effectively with operators, floor managers, engineers, and cross-functional teams.
Must be able to sit/stand for at least 90 consecutive minutes.

Preferred Experience:

Previous experience in quality assurance or related field.
Familiarity with Samtec quality systems: QP Suite, Checkpoint, Audit Suite, etc.
Working knowledge of dimensional inspection tools (Micro-Vu, Drop Gage, Calipers, etc.).

Education:

High school diploma or equivalent

Preferred Education:

College-level education in engineering, or completion of some engineering coursework.

Training Required: On the job training as appropriate.

Languages: English, intermediate-level proficiency

Classification: (Exclusive use of HR) – Non-Exempt

External/Market Equivalence Position: (Exclusive use of HR) – Manufacturing Quality Control - Experienced Professional (P2) – QLT.03.002.P20

Country/State Code: (Exclusive use of HR) – xxx

Date Last Revision: 2/26/26

Date Last Reviewed: 2/26/26

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

Manufacturing Quality Support (MQS)