Role Overview: At the heart of our mission, Customer Success empowers educational institutions to unlock their full potential through transformative technology. By championing seamless onboarding, delivering inspirational training, and fostering meaningful, long-term partnerships, you will guide schools and universities in elevating learning experiences and achieving lasting success.

Key Responsibilities

Customer Success

Client Training: Plan, customize, and deliver polished online and offline training sessions for clients, including academic staff, administrators, and organizational users.
After-Sales Service: Serve as a primary point of contact post-training to monitor account health, address platform inquiries, and ensure ongoing satisfaction.
Resource Creation: Build and update high-quality training collateral, user guides, and digital learning assets.
Collaboration: Work directly with the Technical Solutions and Sales teams to translate complex system capabilities into accessible training modules and resolve needs.

Qualifications & Requirements

At least 1 year of experience in Customer Success, Academic Training, Learning & Development positions
Previous experience or strong domain insight in Edtech products or the Education sector (schools/universities) is a strong advantage
Strong communication skills in Vietnamese and English
Proven ability to lead engaging in-person and virtual workshops for academic stakeholders
Strong passion for education and technology, fond of applying digital solutions to enhance working and learning experiences

Salary & Benefits

Full-salary probation & insurance
Up to 15 leaves per year
Internal activities: Annual Health Check, Women's Day, Children's Day, Mid-Autumn Festival, and other benefits under the provisions of the company
Young, dynamic, and modern working environment

Contact

Send an application email with your English CV to Ms. Thuong Nguyen – HR Generalist – [HIDDEN TEXT]
Find our other vacancies at: https://classin.vn/tuyen-dung
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Follow ClassIn on LinkedIn: https://www.linkedin.com/company/classinvietnam/

Please note that, due to the large number of applicants, only suitable candidates will be contacted and receive responses. We deeply appreciate your understanding and interest in the position and look forward to working with you.

Customer Success Executive - SaaS / EdTech Training