Location: Ho Chi Minh City, Vietnam

Key Responsibilities:

Install, configure, and maintain IT infrastructure (networks, servers, systems) and devices (laptops, PCs, printers, scanners, POS, CCTV, Wi-Fi, etc.) across the Office, Stores, and Warehouse.
Distribute, set up, and hand over IT equipment on-site, including installation of drivers, Windows, and Office.
Provide timely IT support and troubleshooting to end-users, ensuring reliable performance of systems and minimal downtime.
Handle IT setup for new store projects, including planning and deploying network infrastructure, installing and configuring IT equipment (POS, PCs, printers, scanners, CCTV, Wi-Fi, and other devices), coordinating with vendors and internal stakeholders, and ensuring systems are fully operational before store opening.
Manage IT inventory and asset life cycle.
Work with the regional IT team on servers, upgrades, and projects.
Monitor software licenses and ensure timely renewal.
Implement IT security measures and ensure compliance with company policies.
Propose upgrades and solutions to improve IT systems mitigate potential risks.

Requirements:

Bachelor's degree from Information Technology or any related field
Min 2 years of experience in IT Support (In-house/ Outsourced)
Strong problem-solving, planning, and organizational skills with attention to detail.
Ability to work independently with minimal supervision and manage priorities effectively.
Good communication skills, customer-service mindset
Basic English proficiency (written and spoken), sufficient for work communication.
Basic knowledge of CCNA
Proficient in Windows OS and Microsoft Office.
Basic knowledge of PC/laptop hardware and peripheral troubleshooting.
Basic understanding of TCP/IP, LAN/Wi-Fi, and network troubleshooting.
Ability to install Windows, drivers, and standard business applications.
Familiar with remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop)
Positive attitude and strong willingness to learn.
Strong sense of responsibility and ownership.
Willing to travel for on-site IT support when required.
Able to work under pressure in a fast-paced environment.
Willingness to travel for business trips when required.
Ability to work regular hours (09:00 AM – 06:00 PM) with flexibility to extend as needed

Information Technology Support Specialist