16:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-c447bae90b52e217.js"],"default"] 18:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-c447bae90b52e217.js"],"Image"] 17:T6fa,

About 51Talk

51Talk is a global leader in online English education, committed to providing high-quality, affordable, and engaging English learning experiences. With over 30,000 employees and more than 15 branches worldwide, we are rapidly growing in Southeast Asia and looking for passionate individuals to join our team in Kuala Lumpur.

Responsibilities

Respond to customer inquiries via WhatsApp and Facebook Messenger in a timely, polite, and professional manner, providing accurate information about our English courses
Record and update customer information and follow-ups in the CRM system
Support the Marketing team with content translation (Chinese Bahasa Malaysia) for digital marketing creative materials
Assist in reviewing marketing materials and provide feedback to better align with Malay audience preferences
Support social media content, KOL campaigns, and offline marketing activities
Identify recurring customer questions and provide feedback to improve communication and service processes

Requirements

Good command of English and Bahasa Malaysia (spoken and written); Mandarin is an added advantage
Friendly, patient, responsive, detail-oriented, and well-organized
At least 4 years of experience in Customer Service, Telemarketing, Marketing Support, or B2C customer-facing roles
Experience in the education industry or working with parents is a plus
Familiar with CRM systems and customer data handling
Bonus: understanding of Malay culture and consumer preferences, with insights on advertising and marketing material design

Customer Service Executive (Marketing Support)