About Gia Binh

Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.

With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.

Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.

Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.

JOB PURPOSE

Lead and manage real-time AOCC operations, ensuring safe, efficient, and resilient airport operations across airside, landside, terminal, and airline functions, in alignment with established operational frameworks and A-CDM frameworks. Responsible for ensuring the effective execution of AOCC operational governance, performance management, regulatory requirements, while enabling coordinated operations across internal departments and external operational stakeholders.

KEY ACCOUNTABILITIES

I. Operational Governance & Performance Management

Provide operational oversight for AOCC operations, ensuring integrated coordination of airport operations across airside, landside, terminal, and airline functions.
Ensure effective implementation of operational frameworks, escalation protocols, and performance standards to support effective disruption and recovery management.
Review operational performance trends, capacity constraints, and disruption outcomes to identify systemic issues and improvement opportunities.
Support capacity optimization initiatives and technology enhancements in collaboration with relevant internal stakeholders as well as Planning & Coordination teams
Ensure consistent execution of approved AOCC operational procedures, contingency plans, and crisis management frameworks.

II. Compliance, Stakeholder Management, & Representation

Provide oversight to ensure AOCC operations are conducted in compliance with the applicable ICAO, CAAV, and relevant regulatory frameworks and internal policies.
Support regulatory audits, inspections, and investigations related to AOCC operations, supporting timely resolution of findings and continuous improvement.
Manage operational governance relationships with key internal departments and external stakeholders, including airlines and relevant authorities, to support effective coordination and issue resolution.
Represent AOCC operations in operational governance forums and cross-functional committees, escalating risks, constraints, and systemic issues where appropriate.

III. People Management & Team Development

Provide functional leadership to AOCC Operations teams, ensuring consistent execution of AOCC standards, procedures, and performance standards.
Reviews team capability, workload distribution, and succession readiness to ensure sustained AOCC operational effectiveness.
Sponsor training, competency development and readiness programs that are aligned with AOCC operational and regulatory requirements.
Promote a strong culture of accountability, safety, and continuous improvement within the teams.

JOB REQUIREMENTS

Qualification & Work Experience:

Tertiary qualification in aviation, operations, engineering, or a related field is preferred. Candidates with substantial relevant experience may be considered in lieu of formal qualifications.
12-15 years of progressive experience in airport or airline operations, including significant exposure to operations control, disruption management, and complex operating environments.
Substantial experience in or overseeing Airport Operations Control Center (AOCC), or equivalent operational coordination functions.
Strong experience implementing and managing operational frameworks, escalation models, performance management, and continuous improvement initiatives.
Demonstrate experience interfacing with regulators and senior external stakeholders in operational and compliance contexts.
Strong understanding of end-to-end airport operational processes, across both airside and terminal environments, including disruption and recovery scenarios.
Experience working in a large, complex, or international aviation experience is preferred.

Certifications & Licenses:

Valid Airport Operations Certificate or equivalent industry-recognized certification preferred.
ICAO Safety Management Systems (SMS) training certification preferred.

AOCC Senior Manager, Control & Operational Command (Gia Binh International Airport)