Solution Architect, Servicenow, Service Desk delivery operations, Transition or steady-state delivery ownership, SLA KPI management, service stability, Pre-sales Lead, automation applications in IT support, data-driven solutioning, ITIL v4, Service Desk experience, AI-related certifications

ServiceNow IT Service Management, Integrating ServiceNow solutions with other enterprise systems, Continuous improvement methodologies, Managing client expectations, Best practices in IT service management, Stakeholder Engagement, Designing and implementing IT service management workflows and processes