Title: : Analyst - Client to Cash (CTC) - Collections

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Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

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Work you'll do

Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
Should be able to work on all types of collection calls and queries, handle escalations, work allocations tothe team members.
Perform QA audit for the team, training new team members, resolving team members queries relating tothe process, ensuring team completes requests within turnaround time.
Understanding and complying with firm's policies and procedures in relation to Debtor Management andthe firm's business rules.
Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
Interact with internal and external clients to resolve issues related to PO, Billing, Cash posting and othergeneral queries. Handle critical clients.
Extract data and prepare reports from different systems /analyze the reports and provide commentary asrequired by stakeholders.
Participate in testing system changes and enhancement, provide process improvement suggestions.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Research and resolve escalations.
Escalation: Confirm that proper escalation procedures are followed according to most effective businesspractices.
Communication: Should be able to communicate effectively with peers, client service teams, and processleaders.
Should be able to identify issues and concerns that may affect the performance of the job andcommunicate the same to manager.

KPIs

Should monitor, track and report the reduction of aged AR items.
Strong adherence to TAT for responding to email and telephone queries.
Completion of all required training programs, contribution to continued process improvement
Participation in team and service line events

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally,Associates / Analysts / Consultantsacross our Firm are expected to:

Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte's success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.

Qualifications and experience required:

B.Com/M.com/MBA/equivalent with 1-3 years of experience in accounts receivable process andcollections.
Good knowledge of end-to-end AR collections process.
Should have experience in handling inbound and outbound third-party calls.
Problem solving skills, quick learner.
Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance(AP, RTR. MDM) processes
Ability to drive the team to meet daily SLA in turnaround times.
Should be self-motivated individuals and should be able to positively motivate team members
Working knowledge of SAP would be an added advantage
Good Knowledge of MS Office tools including email skills
Good understanding of quality aspects (TAT, accuracy, and audit)
Should have a positive attitude.
Excellent Oral and written communication should be good.
To be able to work in different shifts including weekends, if required.
Should be multitasker and work in fast-paced environment

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm's business contact number or business email address.

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DRSC GFS Analyst, Client to Cash (CTC)