PowerShell, Log Analysis, Itil, Integration failures, Application integrations ERP healthcare systems, RightFax administration and support, Incident Problem Change Management, Email systems Exchange SMTP relay, Networking basics TCP IP SIP VoIP concepts, Windows Server environments, SMTP email integration, Fax workflows and routing logic, Queue issues, Basic scripting knowledge

Kibana, PowerShell, Bash, Windows, Jira, MS SQL, Docker, Linux, MySQL, Macos, Databricks, Ruby, Rest Apis, Azure, Windbg, Python, Kubernetes, AWS, ETW, Elastic Stack, zendesk, Athena, XPerf

Technical Writing, Claude Certified Architect – Foundations CCA-F, AI GenAI platform features, ITSM ServiceNow, application or platform support engineering

Linux Administration, Java, Servicenow, Oracle Sql, Pl Sql, Unix Administration, Autosys, JIRA, Itil, Agile, Monitoring and Alerting Tools, Release Change Management, OBIEE Reporting, Continuous Service Improvement

Scripting, Soap, Workflows, Machine Learning, Problem Management, Angularjs, Business Rules, Servicenow, Javascript, AI AIOps, ITSM Concepts, Web Services Integration, ServiceNow Platform, Imports, CMDB Data Models, UI Actions, Jobs, Menus, Integration Protocols, Integration Hub, Catalog Requests, Transforms

.NET, Azure Cloud, AWS, Github, Javascript, Azure DevOps, Front-End technologies, Sitecore, MVC development patterns

Databases, Sql, network security, Application Security, Kubernetes, Python, Bash, Servicenow, Docker, Linux-based products

chrome , Intune, MECM, Antivirus, SCCM, Servicenow, Bitlocker, Windows 11, Active Directory, ITSM tools, Azure Hybrid AD, MS Edge Enterprise, Group Policy Objects, Autopilot