About The Role

DHL Global Forwarding Vietnam is seeking a Pricing & Solutions Assistant Manager (Customs Brokerage & Trucking) to drive the continued growth and service excellence of our Value-Added Services (VAS) - spanning customs brokerage, domestic trucking, and related logistics solutions across Vietnam. Sitting within the Pricing team, this role combines daily service delivery management with strategic vendor development, solution design, and market intelligence to elevate the overall value we deliver to customers.

Key Responsibilities

Service Pricing, Vendor Allocation & Issue Resolution

Prepare and manage quotations for customs brokerage, domestic trucking, and other value-added services, ensuring accurate and competitive pricing for customer requirements
Perform vendor service allocation for incoming requests based on vendor capability, capacity, pricing, lane coverage, and performance track record
Coordinate with the Operations team to resolve vendor performance issues related to capacity, rates, service quality, and timeliness, ensuring minimal disruption to customer service delivery
Manage supplier bidding and customer tender processes in coordination with the Procurement team

Vendor Capability Development & Performance Management

Expand and strengthen the vendor network for both domestic trucking and customs brokerage services, covering diverse segments including standard, temperature-controlled, dangerous goods, specialized equipment (air-ride, open top, flat rack, etc.), and customs clearance capabilities
Drive total value improvement across the vendor base through structured engagement on service quality, key milestones completeness and timeliness, pricing competitiveness, capacity commitment, security and safety compliance, and operational responsiveness
Conduct systematic supplier performance reviews and audits using defined KPIs, and develop corrective action plans where needed

Solution Design & Commercial Support

Design domestic transportation solutions encompassing one-way and round-trip optimization, re-use container, multi-stop scheduling, and site surveys
For customs brokerage services, collaborate with the Compliance and Operations teams to understand processes and regulatory requirements, enabling informed vendor negotiations and sound solution development
Develop and expand value-added service offerings to meet evolving customer requirements (loading/unloading, lashing, packing, tally, IoT devices, etc.)
Provide support for cross-border trucking projects on request, in coordination with the International Trucking (ITR) team

Pricing, Market Intelligence & Compliance

Develop a thorough understanding of cost structures and pricing drivers for both domestic trucking and customs brokerage to enable accurate pricing for new lanes, services, and customer requirements
Maintain current knowledge of market conditions, industry trends, and the competitive landscape across trucking and customs segments to inform pricing and service positioning
Work with the Compliance team to monitor relevant transportation and customs regulatory changes, and support risk assessment and mitigation planning to protect service continuity

Operational Design, Quality & Continuous Improvement

Apply knowledge of truck dispatching, scheduling, and fleet coordination to design operational frameworks that optimize utilization and service delivery
Evaluate and recommend Transportation Management System (TMS) and Global Positioning System (GPS) tracking solutions to enhance fleet visibility, dispatching efficiency, and operational control
Develop operational models that enhance fleet flexibility, capacity management, and service reliability for future implementation
Design and enhance Standard Operating Procedures (SOPs) for VAS operations to establish consistent quality, safety, and compliance standards
Prepare management reports on vendor performance, cost trends, and market developments
Identify and implement process improvements across the VAS value chain to enhance service quality and operational efficiency

Requirements

Bachelor's degree in Logistics, Transportation, Supply Chain Management, or a related field
Minimum 5 years of experience in domestic trucking, road freight, customs brokerage, or logistics operations in Vietnam, with hands-on involvement in service delivery, vendor coordination, and day-to-day operational management
Proven track record in vendor/supplier management, including sourcing, negotiation, performance evaluation, and relationship development
Ability to develop pricing and design transportation solutions (Full Truck Load - FTL, Less Than Truckload - LTL) for standard as well as special cargo (reefer, DG, odd-size equipment, etc.)
Solid understanding of Vietnam's domestic trucking and/or customs brokerage market: key corridors, vendor landscape, pricing structures, and regulatory framework
Hands-on experience in truck dispatching, fleet planning, and transport coordination; experience with TMS and GPS fleet tracking systems is advantageous
Proficiency in analytical tools (Excel, data analysis) for cost modeling and reporting
Working-level English proficiency
Strong negotiation, problem-solving, and stakeholder management skills
Self-motivated and hands-on, with the ability to work independently across multiple priorities

WORKING LOCATION: 8th Floor, Etown 5 Building, 364 Cong Hoa, Tan Binh Ward, Ho Chi Minh City

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Pricing & Solutions Assistant Manager (Customs Brokerage & Trucking) - Ho Chi Minh City