MAJOR FUNCTION

Execute and continuously improve employee experience, internal communication, and learning programs (including e-learning and AI-enabled solutions) to strengthen workforce capability, engagement, and operational effectiveness.

KEY RESPONSIBILITIES

1. Employee Experience & Internal Communication (40%)

Execute employee engagement initiatives aligned with company culture and business priorities
Manage internal communication channels (announcements, leadership messaging, campaigns) ensuring clarity and consistency
Analyze engagement data and propose actionable improvements
Coordinate recognition programs, internal campaigns, and employee activities
Partner with teams to improve employee experience and retention drivers

2. Learning & Development (30%)

Conduct Learning Needs Analysis (LNA) with business units
Design and deliver training programs (functional, behavioral, leadership basics)
Build and manage e-learning content:

Develop digital learning materials (microlearning, video, AI-assisted content)

Upload and manage courses on LMS / learning platforms

Maintain structured learning pathways by function/level

Track and evaluate training effectiveness (completion, feedback, application)
Coordinate external training vendors when required

3. Organizational Development & Talent (10%)

Support competency framework and career pathway design
Drive succession planning and talent pipeline development
Support organization design and change management initiatives
Drive cross-functional effectiveness (ways of working, collaboration models)

4. AI Transformation & Change Enablement (20%)

Partner with HRD to drive AI adoption across the organization (not just within HR)
Execute AI change management initiatives to shift employee mindset, behavior, and ways of working
Design and implement AI upskilling programs:

Build structured AI learning journeys (by role/function)

Develop practical, use-case-driven training (not theory)

Embed AI into daily workflows:

Identify high-impact use cases (content, operations, reporting, productivity)

Drive adoption through training, communication, and follow-up interventions

Support leadership in role-modeling AI usage through targeted enablement

JOB QUALIFICATIONS:

Bachelor's degree in HR, Business, Psychology, or related fields
5–7 years of experience in Employee Experience, L&D, Organizational Development, or related HR functions
Proven track record in end-to-end execution of engagement and learning programs (not only coordination)
Hands-on experience in e-learning development (LMS management, digital content creation, microlearning design)
Demonstrated experience in driving change initiatives or capability adoption (preferably digital/AI-related)
Strong data handling capability (Excel, dashboards, survey tools; able to derive insights, not just report)
Experience working in fast-paced, digital, or matrix organization

Senior Employee Experience & Learning Specialist