Apis, Integrations, Itil, Sdlc, Web Applications, Agile, Use cases, Scrum, User Stories, Generative AI, AI Agents, Process flows, Ai, Copilot, Claude, Workflow automation tools, Business Analysis, BPMN process modeling, Microsoft Copilot, OpenAI, Acceptance criteria

bizagi , Sql, Confluence, Azure DevOps, Business Analysis, Waterfall methodologies