Job Description:

Develop and standardize SOPs, ways of working, and governance mechanisms across SOC, Hub, Warehouse, and cross-functional teams, while building Continuous Improvement capability through Kaizen training, 5S programs, and improvement activities.

1. SOP, Ways of Working & Compliance Governance

Support development and standardization of SOPs, workflows, and ways of working for SOC, Hub, Warehouse, and cross-functional operations.
Assist in documenting RACI, escalation flows, and communication processes. Coordinate with stakeholders or teams to ensure alignment and rollout
Translate operational requirements, process changes, and business needs into practical guidelines that are easy for teams to follow.
Work closely with SOC, Hub, Warehouse, OPEX, Planning, BD, BI, Infra, and other related teams to align standardized ways of working.
Identify process gaps, unclear ownership, duplicated tasks, inconsistent execution, or compliance issues across teams/sites.
Design compliance checklists, audit templates, and tracking tools to monitor whether teams follow agreed SOPs and governance standards as advised by Line Manager.
Conduct regular compliance checks and follow up with stakeholders on corrective actions until closure.

2. Kaizen Training & Continuous Improvement

Develop training materials and conduct training sessions on Kaizen, 5S, Continuous Improvement mindset, basic problem-solving, and SOP compliance.
Support SOC, Hub, and Warehouse teams in identifying improvement opportunities from daily operations.
Co-facilitate Kaizen workshops, improvement discussions, and best-practice sharing across sites.
Guide site teams to document improvement ideas, define action plans, track implementation, and measure impact if any.
Support the design and rollout of CI programs, such as Kaizen competitions, 5S audits, CI maturity scoring, or site improvement campaigns as advised by Line Manager.
Track training completion, Kaizen participation, improvement progress, audit results, and compliance status.

3. Other tasks assigned by managers from time to time

Requirements:

5-7 years of experience in operations, operations excellence, process improvement, SOP management, compliance audit, or project coordination.
Good understanding of logistics operations, preferably across SOC, Hub, Warehouse, or Last Mile operations.
Strong ability to structure unclear processes into practical SOPs, workflows, playbooks, and RACI.
Basic knowledge of Lean, 5S, Kaizen, Continuous Improvement, or structured problem-solving.
Good facilitation and training skills, with the ability to engage frontline teams and site management.
Strong stakeholder management skills, with the ability to align multiple teams and follow through on execution.
Good communication and writing skills, with the ability to make complex processes simple and easy to follow.
Structured, proactive, detail-oriented, and disciplined in tracking actions to closure.
Proficiency in Excel/Google Sheets and basic reporting tools is preferred.

Operations Governance & Continuous Improvement, Senior Associate