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Job Description:

You will lead high-impact transformation initiatives within Operations, with a strong focus on AI-driven solutions and cost optimization. This role requires both strategic thinking and hands-on execution to drive measurable improvements in operational efficiency, cost structure, and user experience.

Own and lead end-to-end transformation projects across Operations, from problem definition to execution and impact delivery.
Identify and prioritize AI-driven opportunities (e.g., process automation, ops productivity tools, demand forecasting) and drive pilot-to-scale implementation.
Translate ambiguous business problems into structured hypotheses, clear success metrics, and execution roadmaps.
Conduct deep-dive analysis on cost drivers, operational performance, and user behavior to uncover actionable insights.
Lead cross-functional alignment with multiple stakeholders to ensure execution quality and timeline commitment.
Proactively identify risks, inefficiencies, and bottlenecks drive practical, scalable solutions.
Manage stakeholders at multiple levels, including senior leadership, with clear and concise communication.
Mentor junior team members and elevate overall team execution standards.

Requirements:

5-8 years of experience in consulting, strategy, transformation, or operations roles
Proven track record of leading complex, cross-functional projects independently
Strong analytical capability with experience working on data-driven problem solving
Exposure to AI/automation or cost optimization initiatives is highly preferred
Strong stakeholder management, especially with senior stakeholders
Hands-on, structu

Business Transformation PMO - SPX Express