Job Purpose

The Job Holder: Coordinate IT division activities and operations to secure efficiency and compliance to company policies

Key Accountabilities (1)

IT Procurement Management
Consolidate and manage IT procurement demands from various IT teams and stakeholders.
Develop and maintain annual procurement plans for IT infrastructure, hardware, software, cloud services, and technology-related projects.
Coordinate procurement activities including sourcing, request for quotation (RFQ), request for proposal (RFP), vendor evaluation, negotiation, contracting, and purchase order execution.
Collaborate with Centralized Procurement, Finance, and business units to ensure procurement activities are aligned with company policies and budget plans.
Monitor procurement lifecycle from request initiation to delivery, acceptance, and payment completion.
Maintain procurement documentation, contracts, and purchasing records.
Establish and maintain relationships with strategic technology partners and service providers.
Manage vendor performance through Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and periodic reviews.
Evaluate vendors technical capabilities, pricing competitiveness, delivery performance, and contractual compliance.
Support contract negotiations, renewals, software licensing agreements, and maintenance agreements.
Identify opportunities for cost optimization and service improvement through strategic vendor partnerships.

Key Accountabilities (2)

IT Budget and Cost Management
Support the planning, consolidation, and monitoring of the IT budget.
Track IT spending against approved budgets and provide regular financial reports.
Coordinate with IT teams and Finance to forecast future technology investments and spending requirements.
Analyze procurement and operational costs and recommend cost-saving initiatives.
Ensure effective utilization of IT resources while maintaining operational requirements.
IT Administration and Governance
Coordinate administrative activities and operational reporting within the IT Division.
Monitor and report progress of IT initiatives, operational tasks, and strategic action plans.
Support the development, implementation, and maintenance of IT policies, procedures, and governance frameworks.
Maintain records related to IT assets, contracts, licenses, and administrative documents.
Facilitate communication and coordination among IT teams and cross-functional stakeholders.

Key Accountabilities (3)

Reporting and Performance Management
Develop and maintain procurement, vendor, budget, and operational performance reports.
Track procurement KPIs, vendor performance metrics, budget utilization, and asset management indicators.
Prepare management reports and recommendations for continuous improvement.
Support data-driven decision-making through analysis and reporting.

Key Relationships - External Stakeholders
Technology provider/vendor, security partner, professional communities,...

Success Profile - Qualification and Experiences
Qualification

Bachelor's degree or higher in IT, Business Administration, Finance, Supply Chain, or related disciplines.
Minimum 3 years of experience in IT procurement, vendor management, IT administration, IT asset management, budget control, or centralized procurement.
Strong understanding of IT infrastructure procurement, including servers, storage, network, security, cloud, software licensing, and data center solutions.

Senior Officer, IT Administration (Techcom Insurance)