About Testsigma

Testsigma is building the world's first Quality Intelligence Platform — AI-powered, agent-driven, and designed to make software testing intelligent, not just automated.

About the Role

As a Technical Account Manager, you'll own the technical health of your customer accounts — onboarding, adoption, configuration, and ongoing support. You'll work across a mix of customers, from small teams to large enterprises, coordinating with internal teams to make sure they're genuinely getting value from our platform. This role runs on a 24x5 rotational shift model supporting global customers.

What You'll Be Doing

Lead technical onboarding from kickoff to the customer's first real win
Identify adoption blockers and build plans to solve them
Act as the go-to technical expert for complex customer use cases, running calls and deep-dives
Coordinate with TSE, ES, and Product teams to resolve issues and drive product feedback
Keep account records, health data, and status updates current

What We're Looking For

2-5 years in Technical Account Management, Solutions Engineering, or a similar technical customer-facing role at a SaaS company
Hands-on experience diagnosing adoption issues using logs, APIs, and usage data
Experience configuring or integrating a SaaS product in a real customer environment
Strong written and verbal communication in English
Comfort with a 24x5 rotational shift model
Bachelor's degree in CS, Engineering, or equivalent experience

Nice to have: experience with test automation/QA tools, CI/CD pipelines, or platforms like Gainsight, Totango, Postman, Jira, or Salesforce.

Why Join Us

Deep technical exposure across SMB to enterprise accounts
Real autonomy managing customers across the US, APAC, and Europe
Growth path into TAM Lead, ES Lead, or Solutions Engineering
Flat hierarchy, direct access to Product & Engineering