Job Description:

The Shopee Logistics Service (SLS) team strives to offer first-in-class logistics experience for Shopee's buyers and sellers. We are responsible for product solutions that support a wide variety of shipping options to meet customer needs and enable seamless end-to-end flow of parcels for customers convenience. This also includes developing innovative and game-changing logistics services and solutions to meet constantly evolving business needs in each of our unique markets; as well as using cutting-edge technologies to elevate the efficiency and reliability of our logistics service.

You will be joining our Workforce Management domain, a critical area that enables operational excellence and supports the sustainable growth of Shopee's logistics network.

Engage internal and external stakeholders in different markets to understand business requirements and identify strategic opportunities
Work closely with cross-functional teams to design feasible and scalable logistics solutions. Deliver clear and comprehensive Business Requirement Documents (BRDs) for business users and engineers reference
Plan roadmap for logistics products, to continuously improve in iterations in a fast-changing logistics environment
Exercise sound judgment in prioritizing product features in roadmap (based on data analysis of business value and impact, technical feasibility, development resource planning, and implementation schedule)
Prepare User Acceptance Test (UAT) scenarios, coordinate the testing and live releases
Drive successful solution implementation and adoption with internal training, deployment planning, day-to-day support, feedback gathering, product iterations, etc
Own the product lifecycle process - analyzing data to gather insights on product adoption/improvements, tracking KPIs, and proposing further iterations

Requirements:

Minimum 1 year of professional experience in a related field
Bachelor Degree in Computer Science, Information Systems, Business (Operations Management), Supply Chain Management, Mathematics, Industrial System Engineering, or other Engineering degrees is preferred
Experience in product management (ideally in a technology, finance or logistics environment) is a plus
Cross-disciplinary understanding of business functions (such as logistics, warehouse, marketplace operations, accounting, finance) and/or information systems (such as information exchange, data structure) is a plus
Strong command of the English language. Competent in communicating with global stakeholders
Strong data analytical skills with proficiency in tools like SQL and Python will be a plus.
Able to communicate complex ideas concisely and effectively (both verbally and in writing), to stakeholders at all levels
Logical thinker and problem-solver. Must be an independent self-starter and a quick learner, with the diligence to follow through on complex projects
Able to work in a dynamic environment, effectively managing multiple and competing priorities simultaneously.

Operational Excellence Analyst, Regional Logistics

Business Product Management Associate - Regional Logistics