The Business Process Outsourcing (BPO) sector is a major industry. It provides a lot of jobs and makes a lot of money.
In 2018, it made over $24 billion and offered more than 1.3 million jobs. This industry is also causing a big increase in property prices and people buying things. It attracts a lot of skilled workers too. In 2019, there were 396 special areas where businesses can operate in the country.
70% of these areas are for BPO companies and 167 are in metro Manila. This shows how important the BPO sector . Many young people are interested in working in this sector. They like the good pay, the chance to learn on the job, and other benefits.
Also Read : 4 steps to a fulfilling career in BPO
Steps to get a BPO Job as Entry-Level
1. Polish your English, a BPO job is all about communication skills
Company representatives must have, both, a clear understanding of the industry and a good command over the English language when working with the BPO sector. Since the job is more about efficient communication skills, you need to make sure that aspects like correct pronunciation and diction are in order.
Keep in mind that being courteous and understanding are very important traits as well when aspiring for a job in the BPO sector.
2. Master the answer to ‘Tell me about yourself’
‘Tell me about yourself’ is a general question that candidates are asked irrespective of the industry. It remains one of the most critical tools for an interviewer to gauge how confident you are. Take your time, visualise your answer and reply in the most concise manner possible. This will help you gather your thoughts and shrug off any feeling of nervousness.
If required, practice answering this question at home multiple times so that you don’t make any mistakes during the interview.
3. Remain calm and answer questions confidently
As stated above, practicing with mock interviews at home will decrease the chances of you making mistakes on the day of the interview. Also, doing so will make you more confident to face all kinds of questions calmly.
4. Present yourself properly and follow proper etiquettes
Generally, a BPO job doesn’t require you to wear a suit and tie, but this doesn’t mean that you should turn up for the interview looking grumpy and unkempt. Making a great first impression starts with a good appearance and that is only possible if your choice of clothes is appropriate for an interview.
5. Trust your instincts and capabilities
Just because a BPO job appears to be easy, it doesn’t necessarily mean that it is. The following questions may seem generic, but your candidature depends on how smartly and aptly you answer them. These include:
• What is a BPO and how does it work?
• Are you comfortable with night shifts?
• What is offshore outsourcing?
• What is the difference between in-bound and out-bound call centres?
• Why do you think BPO is the right career choice for you?
• Will you be comfortable handling customers on the phone?
• Where do you see yourself in the next five years?
Work on these key tips and you will be able to land a BPO job in no time. Explore the internet to widen your understanding of BPO jobs, and start applying for opportunities online.
FAQ on Tips to get BPO Job as a Fresher
Q:1 What qualifications or skills are required to get a BPO job as a fresher ?
A: While specific requirements may vary depending on the company, common qualifications for BPO jobs as a fresher typically include a high school diploma or equivalent, good communication skills in English, basic computer knowledge, and the ability to work in a team.
Q:2 How can I find BPO job vacancies for freshers?
A: There are several ways to find BPO job vacancies as a fresher. You can search online job portals, visit career websites of BPO companies, attend job fairs, network with professionals in the industry, or seek assistance from recruitment agencies specializing in BPO placements.
Q:3 What steps should I take to increase my chances of getting a BPO job as a fresher?
A: To enhance your chances of securing a BPO job as a fresher, it is advisable to focus on improving your English language skills, both spoken and written. Additionally, gaining basic knowledge of commonly used computer applications and showcasing a positive attitude, adaptability, and strong interpersonal skills during interviews can significantly boost your prospects.
Q:4 Are there any training certifications that can help me prepare for a BPO job as a fresher?
A: Yes, there are training programs and certifications available that can help you prepare for a BPO job as a fresher. Look for courses that focus on English communication skills, customer service, and basic computer applications. These programs can provide you with valuable knowledge and skills relevant to the BPO industry.
Q:5 What should I expect during the interview process for a BPO job as a fresher?
A: The interview process for a BPO job as a fresher usually involves multiple stages. It may include a preliminary screening, aptitude tests, group discussions, and a final interview. Prepare for the interview by researching the company, practicing common interview questions, and showcasing your enthusiasm, teamwork abilities, and willingness to learn and grow in a dynamic work environment.