Klook is Asia’s largest in-destination services booking platform. We give travelers a simple, trusted and convenient way to book and enjoy popular attractions, local experiences and services around the world at exclusive prices. Travelers everywhere can easily customize their itineraries on klook.com or on Klook’s award-winning mobile app to satisfy their wanderlust and spontaneity. Each day, we help countless customers savor every moment of their trips with over 10,000 offerings in more than 90 destinations at their fingertips. In 2016 alone, over 5 million trips were booked by travelers from over 30 countries. Klook staff has grown to over 250 across 8 offices in Asia and is backed by reputable investors including Matrix Partners, Sequoia Capital, among others.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases