The Audit Manager will be a key member of the Internal Audit team and will direct the execution of internal audits. As an Audit Manager, you will be responsible for leading a team in the planning and execution of concurrent and/or complex independent financial or operational audits/projects to evaluate internal control processes in a variety of business areas throughout Aetna. You will work with minimal supervision, performing detailed scoping, testing, analysis and validation of audit information as well as testing and creating clear, accurate work flows of business processes, testing results, exceptions and work paper documentation. You will manage a small team of auditors (Consultant through Audit Project Manager). You will also meet with various levels of business management that will challenge your communication skills (meeting management and written communication).
Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)
Effectively manages project teams and performs/leads and documents project activities in accordance with professional standards (e.g., IIA, ISACA, GAAS, GAAP, SEC, etc.) and department methodology
Effectively plans, organizes, directs and facilitates multiple, concurrent projects of moderate to high complexity; Performs preliminary project review and sign-offs, manages project scope and provides project feedback to IAD project team
Works with business area management and department staff/management to facilitate open communication, issue resolution and delivery of quality services
Manages project resource needs, identifies and communicates resource/administrative gaps, and works with department management to secure necessary resources to meet project objectives; Manages time and expense budgets as well as project risks / barriers
Contribute to overall Internal Audit Department team norms to promote a positive environment and improve team effectiveness
Maintain a current development plan reflecting a commitment to self-development as evidenced by positive performance reviews
Demonstrates a commitment to integrity, the Aetna code of conduct and respect for diversity
Meets administrative reporting requirements and supports department initiatives
Encourages teamwork and a positive environment to improve team effectiveness
May perform SOX responsibilities such as participating in the execution of complex tasks for assigned audit and compliance objectives
> 5+years related experience
Extensive experience in audit or related business experience
Healthcare insurance industry experience.
Excellent analytical and critical thinking skills.
Strong collaboration and communication skills within and across teams.
Proven skills in managing successful teams
Education and Certification Requirements
Bachelor degree with concentration in Finance, Accounting and/or Information Technology.
Professional designations (i.e. CPA, CIA, CISA) / advanced degrees desirable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases