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3LS Java Engineer -Technical Support Roles

Keywords / Skills : Technical Support, Documentation, Java, Spring
3 - 5 years
Posted: 13th Apr 2017

Nationality
India (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Education
Bachelors/ Degree
Posted On
13th Apr 2017
Job Description
Hotwire Overview:

Working with us is all about inspiration, challenge, collaboration and having a say in what you do. Hotwire's got the energy of a startup, PLUS, the stability of being part of the Expedia family of companies -- the largest travel company in the world! As a travel company, our business gets people out of their ordinary routines and into journeys that often surpass their dreams! As part of our company culture, we are passionate about helping our customers find the best travel deals and we're constantly talking to them to understand how we can create better travel experiences. Strong emphasis on collaboration and teamwork is the norm, not to mention that we consistently make time to celebrate our awesome accomplishments and each other! Wouldn't you love to be a part of this?

We thrive on delivering solutions to develop our industry niche in an agile work environment. We offer an open work environment, great travel perks, company-sponsored outings, and we take the time to invest in our community through volunteerism and philanthropy. Our employees are given opportunities to focus on their career development and we have a very progressive approach to annual reviews and employee performance.

As you can see, it's different here. If you love travel and want to help our customers realize their travel dreams you're landing at the right place.

Welcome! Now prepare for career take-off!

RESPONSIBILITIES

Who you are:

We are looking for problem solvers with a sharp, curious and inquisitive attitude and who love digging into the product to understand it at a deeper level. As a Site Ops Engineer you strive to know the what, why and how of the application and its functionality while at the same time ensuring that all SLAs are met and the application is performing at optimal levels at all times.

Core Responsibilities:

Respond to application monitoring alerts with the given SLA

Respond to Expedia Incidents for Monitoring within the given SLA

Perform advanced application troubleshooting, issue resolution and root cause analysis

Create/Update knowledge base documentation on production issues

Where feasible perform initial code analysis and debugging for issues uncovered by incidents.

Maintain, enhance and create additional application monitors for timely and accurate issue alert notifications

Create, maintain and enhance dashboards for ensuring application health.

Communicate issue, impacts and resolution information in a timely manner

Communicate and assist in coordination of issue notification and resolution with other support teams. 

SKILLS REQUIRED

BS and/or MS in Computer Science or related field.

3-5 years' experience as a Software Developer or Support Engineer

Strong troubleshooting and analytical skills.

Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner.

Fast learner willing and able to learn and operate with new technologies and tools.

Experience with some of the following technologies is a big plus: Java, Spring, Struts, JSP, JSTL, Javascript, HTML, CSS, Eclipselink, Hibernate, Oracle DB, Coherence Cache, XML, SOAP, WSDL, Apache Tomcat, Git, Maven, Jenkins, REST APIs, Dropwizrad/Spring Boot, AWS and Docker.


About Company
Luxoft is a top quality Software company providing high-end business solutions to clients across the globe. With deep domain expertise in the finance, telecom, energy, automotive, travel and aviation industries, the company consistently goes beyond its clients’ expectations by bringing together technology, talent, innovation, and the highest quality standards.
Awards and Industry Recognitions:
- "we.CONECT’s CAR HMi Concepts and Systems 2014 Congress Award".
- "Best of Show" Finovate 2014
- Ranked #57 in the ‘Top 100’ by FinTech 100 2014
- Ranked #18 in the ‘Top 100’ by the International Association of Outsourcing Professionals® (IAOP®)
Luxoft key facts:
- Over 150 clients
- 12.000 employees worldwide
- 39 offices in 19 countries acrross 5 continents
- HQ in Switzerland: Zug
If you are ready to engineer your future and join us on our journey, then please follow Luxoft for regular updates
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